Picaboo Reviews

I am greatly disappointed in the Picaboo Yearbook company. Unbelievably poor service. The information given to us over the phone was incomplete, inaccurate, and confusing resulting in our school loosing double the amount of the stated cost. I will never use this company again!

I've had nothing but issues uploading photos. The order gets scrambled, some photos disappear at random, and I have spent dozens of hours trying to make a book only to leave frustrated and end up making my photo book at mix book instead. More $ but user friendly

I ordered my son a large canvas and spent $85. Once I submitted it I sent them a question asking if they felt that I should submit a different picture because the eyes on the dog were whitened by the flash. I never heard from them. Tried calling them on the next business day and they never returned my call so I emailed them again and someone did return my email by saying it went to production and there is nothing they can do about it. And "However, as a one-time courtesy, if you would like to edit/reorder the project, we can offer you a 80% discount on the new order. To take advantage of this, simply make the edits needed, place a new order with no promotions or discounts applied, and reply to this email. Make sure the new order is for the same size/quantity/page count, and I will then manually issue a refund for 80% of the product cost, not including shipping or tax. Please note: This offer is not able to be combined with any other discounts or promotions."
For it being in production, it took 3 weeks to get the picture to me.

Sadly for them, they not only lost my business and money, but people who I know looking for recommendations will not get from them.

I know it's not their fault for the picture I chose, but I reached out to them immediately.

Stick with Shutterfly, they have better customer service!

My family is very happy with your fantastic and exceptional services, but I'm sad that your services are great because of your high price.

We have been reasonably satisfied with Picaboo products until recently. After spending hundreds of dollars on books for Christmas this year, we given books that had a big black line going through the center pages. We were dumbfounded - how had we missed this when looking through the Preview Mode? We have done many books prior to this with no such problem. When talking to their customer service rep, Steven, we began what turned out to be a negotiation, instead of honoring their 100% guarantee. The truth is, they won't do it so buyer beware. Here is the evidence - the photo on the left is straight out of the Preview Mode and the photo on the right is what we got! Ouch!

This company has been nothing but a nightmare to deal with. I was first sent someone else's order all together. When contacted they said they would resend my order however, they then forgot to reprocess my original order until I had to contact them again weeks later. Once my order finally did show up, I then received a shipping charge for the first order I received which wasn't even my order. Through the many months of dealing with them multiple phone calls, emails and photos were sent and they basically said there was nothing they could do. I will never use this company again and I warn all of you to stay away. There products are not worth it.

I've been using Picaboo for many years and though I've tried other photo product printers, I've always come back to Picaboo. I'm surprised at the ratings, so though I came to sitejabber to search another company, when I saw how PIcaboo was being reviewed, I was compelled to react.
Here are a few things I really like;
EXTREMELY HIGH QUALITY MATERIALS - Again, I've tried others, and seen examples of even more at a professional scanning company I patronize. NONE comes close to Picaboo. For photo books, paper, binding, cover all are superior. For greeting cards, the stock is far and away better than what I've received from friends who also make their own cards with a different photo printing company. Calendars are better than any I've seen.
AMAZING OPTIONS FOR CUSTOMIZATION - I could use Picaboo's pre-set options, but I'm able to create my own style; backgrounds, page layout, content. Effect, text options, etc. I'd ike to use the term 'limitless' but that is an overreach. Please know there are more options on Picaboo than I can imagine every using. I'd have to show you some of the many books I've made.
PRINT QUALITY - nuff said. I like it.
CUSTOMER SERVICE - Twice in all the years I've used Picaboo, I found myself wanting to ask questions. I could call, or do online chat. Either way, I got courteous, knowledgeable advice.
WEBSITE DESIGN TOOL - Picaboo continues to improve their already easy-to-use website.
PRODUCT VARIETY - While I've mainly used Picaboo for photo books, cards and calendars, just TODAY I received a tote bag I designed to give as a gift. My daughter is going to love it!
QUICK TURN AROUND - I'm surprised by how fast I receive my orders.
ALL IN ALL, when I get busy on a Picaboo project, I don't have to worry about the production quality of the finished project. Instead, I can put my engergies into creating something great, all the while having FUN!

Excellent service. Thank you

First off, this site is extremely user-unfriendly. I teach online, so I am tech savvy, but the tutorials they have are only for photo books and not for other products. I have used Shutterfly, Costco, and Sam's Club card making services with no problems, but Picaboo is awful and you have to fight your way through it with no assistance. Secondly, I have a voucher that I purchased at a fund-raising raffle, which states on it that it can be used on cards. The site says it CANNOT be used on cards, so I called to inquire. The rep told me that it is a mistake when they were printed and they can't be used on cards. The company refuses to make good on their own mistake, which says a lot about their lack of integrity as a company. It seems other people have had the same issue with the poor customer service and the lack of integrity of this company. Give your business to a more reputable company where they will properly support their website and will own up to their own errors in good faith. SO SO DISAPPOINTING.

I ordered a crystal with light base from Picaboo.com. It around a 165.00 dollar. Dhl was the carrier. I was tracking my order and it showed the order arrived in there dhl warehouse on July 8. Dhl website keep saiding that no delivery date was avaiable for 6 days. I chat with picaboo online but they were really no help. I email dhl about my order. After 3 emails from dhl i got a phone number to call for rearch to be done on my package and after a week i got my delivery. I would not recommend the cystal from picaboo because it does not look like what shows on there website and the base is very cheap.

I recently ordered two larger lay flat photo books. One of the books was recieved with one (of the 100) pages not printed properly (custom background missing). I brought this to the attention of customer service and they reprinted the book and sent it out to me within. A few weeks. Great customer service.

I was gifted a gift voucher for Picaboo and was incredibly excited to use it. Unfortunately it didn't work on the website so I reached out and they emailed me and told me to place the order without the code and they would give me a manual refund after placing my order. I then placed my order and emailed them and they responded saying that they cannot process my refund as the "terms" of the gift receipt had changed without notification and the voucher was no longer available on prints. I then tried to cancel my order and they said that becuase it had been more than thirty minutes since placing the order they wouldnt be able to cancel it! HOW. I was LIVID